Communication Needs: Introverts vs Extraverts

Now that many organizations have returned to working in the office, it’s a good time to reflect on different communication preferences at work. Introverts and extraverts have opposite needs and preferences when it comes to communication. Because of this, conflict and resentment can arise when these needs are not discussed and honored among team members. Below are some of these differences and tips to make communication more effective.

While extraverts may be very energized by the opportunity to communicate face-to-face with co-workers throughout the day, introverts may find this draining and even intrusive if you stop by their desk unannounced. Extraverts tend to prefer to communicate by talking, while introverts tend to prefer to communicate by writing. If you only communicate to extraverts via email, you may not get the best response, and this is not a good way to build a relationship with them. Instead, pick up the phone, jump on Teams, or try to seek them out in person. On the other hand, introverts generally prefer to communicate through email, so try to do this with them whenever possible, and schedule a time to meet in person or on Teams rather than dropping in unannounced.

Another big difference is that extraverts tend to enjoy working in groups and talking through their ideas to brainstorm. However, introverts tend to prefer thinking through their ideas alone before sharing them with others and need quiet space for concentration. To get the most from both types during meetings, give people a heads-up via email about what will be discussed and decided at the meeting, and what you expect them to come prepared to share. Then allow some time in the meeting for them to share and discuss their ideas. While extraverts can generally share their ideas on the fly without much preparation, introverts appreciate advance notice of what is expected, so they can prepare their ideas ahead of time. The best ideas from introverts come through reflection and thoughtful preparation.

If you don’t know what your team members’ communication preferences are, then ask. However, once you ask them, it’s important to honor their preferences, or you risk damaging the relationship. If you are interested in a Myers-Briggs workshop for your team where you will not only learn if they are introverts or extraverts, but also how they absorb and analyze information, make decisions, and approach projects and daily tasks, please contact me at [email protected]. 

“Communication is the lifeline of any relationship.” – Elizabeth Bourgeret

“Half the world is composed of people who have something to say and can’t, and the other half who have nothing to say and keep on saying it.” – Robert Frost

“When the trust account is high, communication is easy, instant, and effective.” – Stephen R. Covey